Planning Guide
Donor Experience Planning
The donor experience determines whether guests return and increase their giving. This guide covers every touchpoint from arrival to follow-up.
Arrival and welcome
- Personalize check-in with named greeters for major donors.
- Offer coat check and a welcome drink immediately.
- Minimize wait time at registration.
Hospitality during the event
- Ensure attentive service and no empty glasses.
- Seat major donors thoughtfully and introduce them to leadership.
- Keep the program engaging and on time.
Recognition and follow-up
- Recognize sponsors and major donors in the program and signage.
- Send personalized thank-yous within 48 hours.
- Report event impact and invite continued engagement.
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